Frequently Asked Questions
Everything you need to know about shopping at Alpinestars Polska
What are the shipping costs and delivery times?
We offer fast shipping across Poland and international delivery. Domestic orders are typically processed within 24-48 hours and delivered via courier within 1-2 business days. Shipping costs are calculated at checkout based on your location.
Can I return or exchange a product if it doesn't fit?
Yes, we offer a 14-day return policy for all unworn items with original tags. If you need a different size, simply initiate a return and place a new order for the correct size to ensure the fastest processing.
How do I know which size to choose?
Each product page features a detailed size guide specific to Alpinestars gear. We recommend measuring yourself while wearing any protective layers you plan to use under your jacket or trousers for the most accurate fit.
What payment methods do you accept?
We accept various secure payment methods, including credit/debit cards (Visa, Mastercard), BLIK, Przelewy24, and traditional bank transfers. All transactions are encrypted for your safety.
Are the products sold on Alpinestars Polska authentic?
Absolutely. As an authorized retailer, we guarantee that all products in our store are 100% authentic Alpinestars merchandise, sourced directly from the manufacturer.
Do you offer a warranty on technical gear?
Yes, all Alpinestars technical apparel and protective equipment come with a manufacturer's warranty against defects in materials or workmanship. Please keep your proof of purchase to facilitate any warranty claims.